The 826 EC – Terms of Use

Scope of Information Collection

When conducting transactions or submitting contact forms on The 826 EC, Customers are required to provide complete and accurate information. Customers are responsible for updating their information when changes occur. We are not liable for disputes arising from incorrect, outdated, or falsified information.

Customers agree that we may record incoming and outgoing calls to and from the customer service hotline for support purposes and to enhance service quality.

Commitment to Customer Data Retention and Security

All Customer Information and communications with The 826 EC are securely stored and protected. We implement appropriate technical and security measures to prevent unauthorized access or misuse, including firewalls, data encryption, and access control systems.

We regularly collaborates with cybersecurity experts to update its security solutions, ensuring data safety when Customers access the website, submit forms, or use features on The 826 EC’s official website or fanpage.

Customers are strictly prohibited from using tools or software to interfere with the system, alter data, or commit acts of sabotage or unauthorized access. In cases of fraud, impersonation, or illegal dissemination of information, we reserves the right to report such actions to authorities as required by law.

Scope of Customer Data Usage

The 826 EC reserves the right to use Customer Information for the following purposes:

• To provide services and features tailored to Customer needs and usage habits
• To detect and prevent fraudulent activities or identity impersonation within the system
• To contact and assist Customers when necessary or in special circumstances

Third-Party Data Sharing Outside The 826 EC Website

The 826 EC does not share Customer Information with third parties, except in the following cases:

1. When required by competent state authorities or as stipulated by law
2. When necessary to provide services or features to Customers (e.g., sharing with technical service providers or software partners)

In all other cases, if Customer Information must be disclosed to a third party, we will notify the Customer and proceed only with their explicit consent.

Specific Cases of Data Sharing

• Market Research and Analytics: Customer data may be used for internal reports, such as anonymized demographic statistics (e.g., age, location). Survey responses, if any, will not be shared with third parties.
• Sharing with The 826 EC’s Partners: Customer Information may be shared with affiliated companies and domestic or international partners for the purpose of introducing related products or services. These partners must strictly adhere to our privacy protection standards.
• Sharing with Agents and Subcontractors: This includes activities such as data analysis, marketing, and customer support. In some cases, information may also be shared with third parties for fraud prevention or credit risk mitigation.

Sharing with Advertising Partners: Through tools like Google Analytics, we may collect user behavior data (e.g., age, gender, preferences, ad impressions). Customers may disable tracking or adjust ad preferences via Google settings.

Customer Rights

Customers have the right to access and request corrections to their personal data free of charge if any errors are identified. Additionally, Customers may request that we stop using their personal data for marketing purposes at any time.

Use of Cookies

The 826 EC uses cookies and similar technologies to collect data such as browsing history and user preferences. This is aimed at enhancing user experience, improving security, and better understanding Customer needs and preferences to provide more suitable services.

Contact and Inquiries

For any questions or support requests, please contact us via:

• Hotline: 0906.80.83.87
• Fanpage: The 826 EC
• Email: sales@tanhaithanh.com.vn

We are always here to support you!